Questions about the trading conditions
- What is 1 lot in Forex Optimum company?
1 lot is equal 100000 in Forex Optimum company.
- Why do I not display all the symbols in the trading terminal?
For display a full list the trading instruments you need to click the right mouse button in Market Watch and select "Show all symbols".
- What leverage do I use in your company?
Forex Optimum Company provides its clients to trade leverage 1:100-1:500.
- What types of accounts offered by Forex Optimum?
In order to create the most comfortable conditions for trading, two types of accounts were developed on the basis of the Metatrader 4 trading platform.
The Cent StartUP account will be ideally suited for those who takes the first steps on Forex.
The StartUP account allows to open microvolume transactions from 0,001 lot. It allows beginner traders to start trade with the small initial deposit and with the minimum risk, but, respectively smaller profitability.
This type of the account is improbably practical as educational, for working off skills of trade, elaboration of own trading strategy, acquisition of skills of managing the capital (money management) in the conditions of the real market, with the real money as that is important, for education of necessary psychological skills and emotional stability.
The StartUP account is the excellent proving ground for testing of trading advisers (robots), allowing to fulfill and choose in advance all settings of the adviser on the small sums, then to choose the same settings for work with the real Standard account, but already with larger sums and high profitability.
The real Standard account offers ample opportunities for the trader and the investor. A leverage of 1:500, a set of trading tools, including currencies, CFD on stocks, gold and silver. Our banks partners provide liquidity enough for processing of transactions of any volume with high speed of execution. The minimum starting deposit for trade on the account of Standard of only 300USD.
- Whether it is authorized to use advisers in your company?
In the Forex Optimum company allowed to use advisors without any restrictions.
- Can I register a few accounts?
Forex Optimum company does not limit its customers in the amount of registered accounts.
- Whether the Forex Optimum company offers any bonus at replenishment of the trading account?
Our company provides its customers with the opportunity, as a bonus 30% for each deposit. More information can be found by going to the "Bonuses".
- Whether the spread changes during news or depending on time of day in your company?
The spread can be increased depending on a market situation.
- How can I change the leverage on my trading account?
- How I can restore, the lost password of the trader or the password of the investor?
For restore the password you need to send a request to the appropriate mailbox email@example.com with an attached scan of the passport. In special cases, the company may additionally ask scanned copy of the second document to check and verify your identity.
- Whether it is obligatory to sign to me the written agreement with the company?
When registering a trading account you agree to Client Agreement, which does not require the signature of the parties, having the same legal effect as an agreement signed by the parties.
- Whether your company charges a triple swap?
Charge of a threefold swap is carried out at midnight since Wednesday on Thursday. The swap is charged for last days off and Wednesday.
In order that the threefold swap was added into your trading account, it is necessary that the position remained open, both during the days off, and till Thursday inclusive.
- Does charging an annual interest rate on unused funds in your company?
Premium account holders and VIP monthly receive the balance of your account cumulative bonus of up to 26.8% per annum. Making monthly trading, even with a conservative strategy, you can earn 2% per month in real money.
- What time zone is displayed in your trading terminal?
The trading terminal uses the time zone GMT +2, which will vary depending on the summer/winter.
- Can I change my account type?
Unfortunately, you can not change the type of account to the trading account. If you wish to use a different type of trading accounts other than the current in your trading account, you will need to register a new account.
- What additional opportunities are offered by your company for accounts with the big deposit or balance of means on the trading account?
At achievement of amount of money of level in 10 000USD, you have an opportunity to raise the status to level Premium.
And we provide you the following additional services:
- - personal manager
- - personal trader
- - individual analyst
In a case of achievement of amount of money of $500 000, you receive even more privileges from our company:
- - an accumulative bonus to 31,83% per annum
- - personal VIP manager
- - "A green corridor"
- - credit line – up to 50%.
- Can I open a demo account without replenishment?
You can, as the demo account allows you to get acquainted with the functional trading platform Metatrader 4 without replenishment of real money. Demo account has the same functionality as the real one, with the only difference that the money on it a virtual. For account opening is sufficient to establish a terminal and create a virtual account from the menu, or fill out the form on our website under "Account types", choosing "Demo".
- Whether there can be my balance negative and whether I will owe the company?
No, such a situation can not arise. If the forced closing customer transactions (Stop Out) led to a negative balance of trade account, the customer is charged the payment, by which the trading account balance to zero.
Questions about the affiliate program
- Why is it favorable to be the partner of the Forex Optimum company?
Profitability. Forex - the most liquid market in the world: today more than 6 trillion dollars rotate every day. And in our company about 10 mln. dollars daily turn around.
Safety. No need to invest your own money. You receive the income, risking nothing and even without the initial capital.
Simplicity. You receive all necessary tools and consultations in our company.
Efficiency. After the commission charge, you can receive the money within 24 hours.
- How to to register an affiliate program of Forex Optimum?
For registration in the Partner program, you need to pass to the section "For Partners", then to choose menu "Become Partner", to fill and send a registration form. After sending this form the manager of Partner department will contact you by means of a mailbox or phone and will discuss all details of opening of the partner account, and a wish for the Partner program chosen by you also.
- What will be my partner reward?
Your reward - a percentage of the spread. And in turn spread is the difference between buying and the selling price currency that the customer pays at the opening of the transaction.
- What is the reward of partners offers your company?
Standard amount of reward for the Partner is equal 65% from spread, but at achievement of certain successes your level of the income respectively will increase. You can receive more detailed information on our website in the section "Conditions of the affiliate program".
- Whether there are any restrictions for receiving the partner commission?
The main condition of charge of affiliate commission - passing by the client trades the MTP level. MTP - a minimum level the price should pass after the transaction opening, i.e. is a difference between the prices of opening and closing the order. MTP is measured in points and deviates in value from 1,5 to 2 spreads depending on currency pair.
Example of passing of MTP level: The client opened the buy order on EUR/USD and entered at the price of 1.5000, the price went up, the client closed the transaction at level 1.5045. The spread after EUR/USD steam is equal 3 points, and level of MTP is equal 5 points. So that you obtained the reward, the client should close the transaction at level 1.5005 or further from the opening price. In this example the condition of MTP is carried out, and you obtain the reward.
- Where I can see the partner statistics?
In the Partners cabinet you can see all the statistics on the involved clients:
- - Number of clients
- - Volume of made transactions
- - Profit of trade of each client
- - Total profit for any period
- what time do you pay affiliate commissions?
Charge of commission occurs after each transaction closes on the client account.
- - Within a week your clients make transactions, and commission is charged into your partner account.
- - Every week your commission is summarized and becomes available for withdrawal.
- - You can withdraw your commission by any system convenient to you.
Forex Optimum Company has a big variety of payment systems from electronic money to bank transfers; therefore you can choose how to withdraw your money.
- What types of affiliate programs are offered by Forex Optimum?
Our company offers the clients such partner programs, as the Online partner and the Offline representative. You can see more detailed description of each of them in the section "Choose Program".
- Explain, please, process of accession of the client to my affiliate program.
In the Client cabinet is an available link, a banner or a html-code with quotations and a registration form. On own or any other site where you have the page, you can place any of above-mentioned materials. Having clicked such advertizing material, and having passed to the Company site, the client opens the account and is automatically attached to you.
After that the client starts trading, and you earn reward from a client trade turnover.
- Example of receiving earnings, participating in the affiliate program of the Forex Optimum company.
The client opens the Standard account, fills up it on 1.000 USD and starts to trade.
The client makes transactions on EUR/USD, where spread level = 3 points, for 1 lot = 30 USD. One is Buy order in volume of 2 lots will be closed in a minus of 30 points, and 3 lots second order on sell - in plus of 40 points. Thus, the client paid for 2 transactions 15 points of spread (2 lots*3 points + 3 lots *3 points) that at recalculation on money is equal to 150 dollars (60 + 90), since 1 lot = 30 USD.
Even at a minimum level of compensation - 65 %, you receive: from the first transaction - 39 USD + 58,5 USD = 97,5 USD.
- The scheme of receiving earnings, participating in the affiliate program of the Forex Optimum company.
- 1. The client registers and deposits account in the Forex Optimum Company .
- 2. The client, making transactions, pays the spread - in fact it is payment for granting an entrance on the Forex market.
- 3. You get commissions from every trade of the client, i.e. that is a part from spread charged.
- 4. You can withdraw your commission by any system convenient to you.
- Does the company any conditions or requirements to participate in an affiliate program?
The Forex Optimum company doesn't establish any requirements for participation in the affiliate program. You can attract new clients, place references on various information resources, and also provide full information support to clients.
- During the work with the trade terminal there was a mistake "Trade context busy". What does it mean and how to correct it?
"Trade context busy" - it is software issue - Metatrader uses only one stream to execute trades. This happened when you sent a request and do not received back response - cancelled this. Trading context still wait for the server response.
Just close terminal and open again and the problem will be fixed. This issue is not under broker's control.
- Inactive button "New order" in the trading terminal. Specify, please, for what reasons it can be?
Such situation can occur if you entered the investor password, instead of the trader password. In this case, you can look through only the trading account, but you can't open, delete, modify the transaction or make any other changes in trade. For full work with the trading account, you need to authorize it with the trader password.
- What are the reasons I have not received a letter about opening a trading account in my mailbox?
- 1. Check the Spam folder as your letters can come to this folder or be blocked spam filter.
- 2. It is necessary to be convinced that the mailbox is in working condition, and that on it other letters also arrive.
- 3. It is possible that you specified an incorrect mailbox at registration of the trading account.
- Import Expert Advisor to the trading terminal.
For installation and configuration the robot you will need:
- 1. Download to your PC file (.ex4 or .mql) of the chosen robot.
- 2. Then put the file of robot (.ex4 or .mql) in the folder MetaTrader - FxOptimum/experts. If you are currently trading platform was launched, it must be restarted.
- 3. Then run the trading terminal and in the menu "Navigator" - "Expert Advisors" we see the downloaded advisor.
- 4. For properly set of the robot in the terminal select the menu "Tools" - "Options" - "Expert Advisor" and make sure that all options are consistent with those given in pic.
- 5. Then move the mouse to a pre-selected robot with an open chart of currency pair and timeframe suitable for the chosen robot. This will bring up the settings window Expert Advisor, in which selecting "Common" tab, check that all the settings match those indicated in pic. 3. Settings in the "Input" parameters tab we change proceeding from instructions provided by the developer of the robot.
- 6. If all options and settings are exposed correctly, we press the OK button and on chart at the upper right there will be a "smiley" (pic. 4). If he smiles, means everything is all right and the adviser works correctly. If isn't present, it is necessary to check again settings of the advisor or to address in a support service for consultations on the matter.
Also you need to check that the button at the top of the terminal (pic.5) was green, if it is red, you need to click on it with the mouse.
- Import indicators in the trading platform.
For use a non-standard indicators in the trade, it is necessary to save the indicator in the folder MetaTrader - FxOptimum / experts / indicators. If the selected indicator is imported correctly, we will see it in the "Navigator" - "Custom Indicators" in the trading terminal MetaTrader - FxOptimum.
When you use these custom indicators are possible slowdown of the system, or the indicator may not be displayed on the chart. In such cases, you should contact the developer directly to the terms of this indicator.
Therefore, the Forex Optimum company recommends use for import the trading terminal indicators and expert advisors, developed by programmers, whose contact details are known and available for you.
- Why in the trading terminal does not display the "Account History"?
For display or select the period of history on your trading account, you need to press the right mouse button and choose a suitable period in the "Account History".
- The terminal displays "No connection with server". Please specify the reasons why there is this message and how to fix this error?
- 1. The most simple and most often helps way is to restart the trade terminal, after which the connection will usually recover.
- 2. Check your internet connection, as you may have a problem with provider of connection.
- 3. Disable or check external programs (antivirus / Firewall), which may block the connection of the terminal with server.
- 4. In the trading terminal left-click on the inscription "No connection", then from the pop-up window in the appeared menu, select "Rescan for the server.
- 5. If none of these items will not help you in the decision of the arisen situation, then you need to contact Support departmen by going to the section "Contacts".
- During authorization in the trading account I get the error "Invalid account". Can you please tell what could be the cause?
- 1. You need to check that you choose the correct server for authorization.
- 2. The same error can occur if you enter an incorrect password trader or investor.
- 3. If you are a long time (more than 90 days) did not use trading account, it automatically moves to the archive. For restore the trading account you need to contact Support department of Forex Optimum company.
- What is the minimum amount for funding your account?
In the Forex Optimum company there are no restrictions on the minimum sum for replenishment of the trading account, except for a bank transfer where the sum of the minimum transaction makes 100 USD.
- What is the minimum amount for withdrawal of funds from your account?
The minimum sum of withdrawal in all payment systems makes 1 USD, except for a bank transfer where the minimum transaction is equal 100 USD.
- Are there any restrictions on the maximum amount of funding your account?
Restrictions on the maximum sum of replenishment aren't present, except for payment Liqpay system where restriction of the payment system to 2500 USD for one transaction and payment QIWI system where restriction of 15000 rubles for one transaction is set.
- Whether the Forex Optimum company raises the commission for replenishment or withdrawal of funds?
The Forex Optimum company doesn't raise any commissions at replenishment and withdrawal of funds. However payment systems can take the commissions for transfer of funds. Pay attention that payment systems can take additional fees for deposits trading account or purse within the system and the currency conversion.
- How long does it take to replenish or make withdrawals from your account?
Deposit and withdrawal of funds from the trading account in the Forex Optimum company instantly, except for a bank transfer where transfer of funds takes up to 5 working days.
- How can I change the details for withdrawals if I can't use the same details?
The client can withdraw money to others belonging to him details of the bank account or payment system. The limitation is that you cannot make a withdrawal to a bank account or payment system whose data differ from the data owner of the trading account.
- Where can I see types of deposit and withdraw funds on your web site?
You can see the complete list of payment systems having passed to the section "Deposit and withdrawal".
- Do I have to pay taxes for withdrawal of the profit from the trading account?
The Forex optimum company isn't the tax agent and doesn't give any information on profits of clients in tax authorities. Accordingly, each client for himself decides to pay to him a tax on profit or not.